Question 1

What's your standard build time?

Accepted Answer

Five working days for the starter package. Intake on Monday, launch on Friday. For custom work (e-commerce, multilingual, CRM integrations) 1–3 weeks, always agreed in advance.

Question 2

How do you handle scope and price?

Accepted Answer

Fixed packages, no hidden extras. What's in the starter is clear; anything beyond gets quoted per change request so you never hit a surprise invoice.

Question 3

Is there a deposit?

Accepted Answer

Yes — 30–50% to kick off, the rest at launch. For longer projects we sometimes split into three milestones. Invoicing follows Dutch VAT rules.

Question 4

What isn't included in the starter?

Accepted Answer

Third-party licenses (premium booking systems, etc.), stock photography beyond a basic pack, large-scale copywriting, and campaigns after launch. All transparent in the quote.

Question 5

Who writes the copy?

Accepted Answer

We write the SEO baseline. For personal sections (team, about, vision) we ask for short brief docs or interviews and then write in your voice.

Question 6

Can you connect the schedule to James or Intramed?

Accepted Answer

Yes — we embed both by default. For custom systems we build an email-based intake that lands in your inbox.

Question 7

Can we have separate pages per treatment?

Accepted Answer

Strongly recommended. Each complaint gets its own page with explanation, session length and insurance info — maximum SEO reach.

Question 8

How do we handle waiting lists?

Accepted Answer

We can show current waiting times live, or build a waitlist form where patients leave contact details for when you have space.

Question 9

Can we integrate video consultations?

Accepted Answer

Yes — via a booking flow that offers in-person or video slots. Wires into your existing telehealth setup.

Question 10

How do we rank locally?

Accepted Answer

Local schema, Google Business optimisation, reviews integration and per-neighbourhood pages for cities with multiple clinics.

Question 11

Can patients upload intake forms securely?

Accepted Answer

Yes — through an encrypted upload inside the intake flow, lands in your patient management system.

Question 12

Can we add a blog for prevention tips?

Accepted Answer

Yes — a light CMS where your team publishes content. Drives organic traffic beyond treatment searches.

Question 13

How long does it take?

Accepted Answer

5–7 working days for the starter, 7–10 if we integrate deeply with James/Intramed for two-way sync.

Question 14

Do you offer maintenance after launch?

Accepted Answer

Yes — every site comes with a free 30-day shake-out for bugs and small tweaks. After that you can pick a light monthly retainer or work per-incident.

Question 15

Can my team update copy and photos themselves?

Accepted Answer

Absolutely. We set up a light editor tuned for your niche (menu, pricing, team, blog). Short training at launch so everything runs without us.

Question 16

Who owns the site and code?

Accepted Answer

You do. At final payment you get a perpetual licence; source lives in a GitHub repo we can hand over on request. Hosting and domains you can migrate at any time.

Question 17

Can you help with SEO and ads after launch?

Accepted Answer

Yes — monthly optimisation (content, technical, conversion) or ad-hoc help with Google / Meta Ads. Often as a monthly contract with shared goals.

Question 18

Is my site GDPR-compliant?

Accepted Answer

By default: cookie banner, EU hosting, TLS and a signed data processing agreement. For healthcare, finance and legal we add extra controls.

A physio site that fills appointments.

The three problems physiotherapy clinics keep running into.

Complaint searchers bounce

Waitlists are unclear

Insurance is a mystery

Physio-ready starter. Everything you need, nothing more.

Questions we hear most often.

Service & budget

Physiotherapy clinics — specific

After launch

A short strategic call to see how your website can support your growth.

We build sites for more than one niche.