These terms and conditions apply to every quote, offer, agreement and delivery by Webclouds (“we”, “us”) to our clients (“you”). By accepting a quote from us or signing off on an order, you accept these terms. Any terms of your own that conflict with these are only binding when we agree to them explicitly in writing.
1. Definitions
- Project — the work described in an accepted quote: typically a website build, an analysis or an optimisation assignment.
- Deliverable — any output we produce for you as part of the project: designs, code, copy, guidelines or the live site itself.
- Kick-off — the moment at which work on a project begins, after the quote is accepted and the deposit (if agreed) is received.
2. Quotes & acceptance
Our quotes are valid for 14 days unless stated otherwise. A project starts when (a) you accept the quote in writing or by email and (b) any agreed deposit has been paid. From that moment the project is locked in and the clauses below apply.
3. Cancellation after kick-off
Once the project has kicked off and we've started work, the project cannot be cancelled. We block time in our team's calendar specifically for you, often turn down other work to make room, and the value we deliver compounds from the first day. Any deposits are non-refundable after kick-off and amounts already invoiced remain due.
If you want to pause the project for legitimate reasons (business emergency, extended illness), reach out — we'll do our best to reschedule, but we can't guarantee the same team slot or timeline when work resumes.
4. Revisions & satisfaction
We want you to be happy with the end result. Every project includes revision rounds, which we'll define in the quote. Within those rounds, we iterate on the deliverables until they hit the mark.
If you're not yet satisfied once the scope runs out, we're happy to keep working with you until you are — no extra charge, no drama — as long as your feedback stays within the originally agreed scope, brand direction and project goals.
In the rare case that we can't reach a result you're happy with even after extra rounds, and we jointly conclude the project shouldn't continue, we invoice you for the work actually delivered up to that point at our standard day rate. Any amounts already paid are credited against that invoice.
5. Scope changes
Changes that go beyond the scope defined in the accepted quote (new features, expanded sitemap, additional revision rounds once the included rounds are used) are handled as a change request. We estimate the extra effort up front and either add it to the project plan or handle it as a separate assignment.
6. Prices & payment
All prices are in euros and exclude VAT unless stated otherwise. Unless we agree otherwise in writing, the payment structure is:
- A deposit (typically 30–50% of the project total) before kick-off.
- The remaining balance on final delivery and sign-off.
Payment terms are 14 days from the invoice date. If an invoice is late, we may pause ongoing work until it is settled. For invoices overdue by more than 30 days, we reserve the right to charge statutory interest and reasonable collection costs.
7. Delivery timelines
Timelines shared in a quote or project plan are a best-effort commitment based on the scope agreed at kick-off. They depend on timely input from you — content, brand materials, feedback and sign-offs on each milestone. Delays caused by late feedback from your side can shift the timeline; we'll communicate revised dates as soon as we know them.
8. Intellectual property
On full payment of the final invoice, you get a perpetual, non-exclusive right to use the deliverables for the purpose they were created for (i.e. running your business). We retain the right to showcase the project in our own portfolio and marketing unless you ask us not to in writing.
Third-party assets (stock photos, icon sets, fonts, plugins) stay subject to the licences of their respective owners. We'll make those licences visible to you on request.
9. Confidentiality
We treat any non-public information you share with us as confidential and only share it with team members who need it to deliver the project. On request we sign a mutual NDA before the project starts.
10. Liability
We deliver every project with care, but we can't guarantee perfection. Our total liability for direct damages is capped at the amount paid for the project in the 12 months before the claim. We aren't liable for indirect damages such as lost revenue, missed opportunities or consequential business impact, except in cases of intent or gross negligence on our side.
11. Force majeure
If circumstances outside our reasonable control (major service outages, extended illness of critical team members, legal or governmental events) prevent us from meeting a deadline, the obligations on both sides pause for the duration of the event. Neither party owes damages for delays caused by force majeure.
12. Termination for breach
Either party can terminate the agreement with written notice if the other party materially breaches these terms and fails to cure the breach within 14 days of a written request. In that case, you pay for the work delivered up to the moment of termination.
13. Governing law & venue
Dutch law applies to every agreement with Webclouds. Disputes that can't be resolved between us go to the competent court in the district where Webclouds is established.
14. Changes to these terms
We may update these terms from time to time. The version applicable to your project is the version in effect at the moment you accepted the quote. Material changes are communicated in advance.
15. Contact
Questions about these terms? Email hello@webclouds.nl and we'll get back to you.