Question 1

What's your standard build time?

Accepted Answer

Five working days for the starter package. Intake on Monday, launch on Friday. For custom work (e-commerce, multilingual, CRM integrations) 1–3 weeks, always agreed in advance.

Question 2

How do you handle scope and price?

Accepted Answer

Fixed packages, no hidden extras. What's in the starter is clear; anything beyond gets quoted per change request so you never hit a surprise invoice.

Question 3

Is there a deposit?

Accepted Answer

Yes, 30–50% to kick off, the rest at launch. For longer projects we sometimes split into three milestones. Invoicing follows Dutch VAT rules.

Question 4

What isn't included in the starter?

Accepted Answer

Third-party licenses (premium booking systems, etc.), stock photography beyond a basic pack, large-scale copywriting, and campaigns after launch. All transparent in the quote.

Question 5

Who writes the copy?

Accepted Answer

We write the SEO baseline. For personal sections (team, about, vision) we ask for short brief docs or interviews and then write in your voice.

Question 6

Shopify or Lightspeed, which is better?

Accepted Answer

For most Dutch brands Lightspeed is familiar and Dutch-language. Shopify wins for international ambitions and the app ecosystem. We advise during intake.

Question 7

Can we start with a smaller budget and expand later?

Accepted Answer

Yes, we build the foundation right so expanding (multi-language, more products, subscriptions) doesn't require a new site.

Question 8

How do you handle multi-currency / multi-country?

Accepted Answer

Shopify's native markets feature for most stores; Lightspeed's country setup for Europe-focused brands. We configure both during scope.

Question 9

Can we migrate from WooCommerce or another platform?

Accepted Answer

Yes, product, order and customer migrations are part of our scope. We run a staging environment first so nothing breaks live.

Question 10

Do you set up email flows (abandoned cart, welcome)?

Accepted Answer

Basic flows via Klaviyo or your existing ESP are standard. Advanced segmentation we scope separately as a marketing sprint.

Question 11

Can we integrate with our accounting (Moneybird, Exact)?

Accepted Answer

Yes, we connect orders, invoices and refunds. Moneybird and Exact are common; for others we build connectors.

Question 12

How fast does checkout load?

Accepted Answer

Sub-second on good 4G. We measure against real stores and tune until it hits target.

Question 13

How long does it take?

Accepted Answer

7–10 working days for standard setup. Migrations, multi-language or deep ERP integrations add 1–2 weeks.

Question 14

Do you offer maintenance after launch?

Accepted Answer

Yes, every site comes with a free 30-day shake-out for bugs and small tweaks. After that you can pick a light monthly retainer or work per-incident.

Question 15

Can my team update copy and photos themselves?

Accepted Answer

Absolutely. We set up a light editor tuned for your niche (menu, pricing, team, blog). Short training at launch so everything runs without us.

Question 16

Who owns the site and code?

Accepted Answer

You do. At final payment you get a perpetual licence; source lives in a GitHub repo we can hand over on request. Hosting and domains you can migrate at any time.

Question 17

Can you help with SEO and ads after launch?

Accepted Answer

Yes, monthly optimisation (content, technical, conversion) or ad-hoc help with Google / Meta Ads. Often as a monthly contract with shared goals.

Question 18

Is my site GDPR-compliant?

Accepted Answer

By default: cookie banner, EU hosting, TLS and a signed data processing agreement. For healthcare, finance and legal we add extra controls.

A shop that actually sells.

The three problems small e-commerce shops keep running into.

A theme that doesn't feel like you

Checkout is full of friction

Content and product pages drift apart

Recent sites we built for small e-commerce shops.

Hosanna Hair

Shop-ready starter. Everything you need, nothing more.

Questions we hear most often.

Service & budget

Small e-commerce shops, specific

After launch

Let's make your next move.