Question 1

What's your standard build time?

Accepted Answer

Five working days for the starter package. Intake on Monday, launch on Friday. For custom work (e-commerce, multilingual, CRM integrations) 1–3 weeks, always agreed in advance.

Question 2

How do you handle scope and price?

Accepted Answer

Fixed packages, no hidden extras. What's in the starter is clear; anything beyond gets quoted per change request so you never hit a surprise invoice.

Question 3

Is there a deposit?

Accepted Answer

Yes, 30–50% to kick off, the rest at launch. For longer projects we sometimes split into three milestones. Invoicing follows Dutch VAT rules.

Question 4

What isn't included in the starter?

Accepted Answer

Third-party licenses (premium booking systems, etc.), stock photography beyond a basic pack, large-scale copywriting, and campaigns after launch. All transparent in the quote.

Question 5

Who writes the copy?

Accepted Answer

We write the SEO baseline. For personal sections (team, about, vision) we ask for short brief docs or interviews and then write in your voice.

Question 6

Can we take bookings with a deposit?

Accepted Answer

Yes, via Treatwell or Salonized you can require deposits to combat no-shows. We explain the setup during intake.

Question 7

Does the site work with our Instagram feed?

Accepted Answer

Absolutely. Embedded live and refreshed automatically when you post.

Question 8

Can we sell gift vouchers?

Accepted Answer

Yes, via Treatwell or a standalone page with Mollie checkout, you can sell giftcards online.

Question 9

How long does it take?

Accepted Answer

5 working days standard. A custom portfolio gallery or a product shop adds 3–5 days.

Question 10

Can I add new treatments myself?

Accepted Answer

Yes, via a simple editor you add treatments, prices and durations without our help.

Question 11

Can we add a waitlist feature?

Accepted Answer

Yes, for popular time slots we offer a waitlist so clients get notified when a spot opens.

Question 12

How do we handle multiple nail technicians?

Accepted Answer

Each technician gets a page with portfolio and availability, clients pick their favourite directly.

Question 13

Will the site work on every phone?

Accepted Answer

Yes, mobile-first design. 95% of salon clients book on a phone, that's our primary focus.

Question 14

Do you offer maintenance after launch?

Accepted Answer

Yes, every site comes with a free 30-day shake-out for bugs and small tweaks. After that you can pick a light monthly retainer or work per-incident.

Question 15

Can my team update copy and photos themselves?

Accepted Answer

Absolutely. We set up a light editor tuned for your niche (menu, pricing, team, blog). Short training at launch so everything runs without us.

Question 16

Who owns the site and code?

Accepted Answer

You do. At final payment you get a perpetual licence; source lives in a GitHub repo we can hand over on request. Hosting and domains you can migrate at any time.

Question 17

Can you help with SEO and ads after launch?

Accepted Answer

Yes, monthly optimisation (content, technical, conversion) or ad-hoc help with Google / Meta Ads. Often as a monthly contract with shared goals.

Question 18

Is my site GDPR-compliant?

Accepted Answer

By default: cookie banner, EU hosting, TLS and a signed data processing agreement. For healthcare, finance and legal we add extra controls.

A nail salon site that keeps the diary full.

The three problems nail salons keep running into.

Pricing lives only on Instagram

Online booking is missing

Instagram is your portfolio

Nail-ready starter. Everything you need, nothing more.

Questions we hear most often.

Service & budget

Nail salons, specific

After launch

Let's make your next move.